FAQ

FAQ
Telehealth
Eye & Ear Infections

FAQ
- How Do I Pay My Bill?
  
  Visit our Payments and Insurance Page to make a bill payment online. We have a payment portal. You can also make a payment in person at the location where you received services.
- Should I Go to Urgent Care?
  
  Certain symptoms and health conditions warrant immediate medical treatment. Our urgent care clinic does not treat life-threatening conditions such as a heart attack or stroke. If you are experiencing a medical emergency, please go to your nearest emergency room.
- Does Urgent Care Do X-Rays?
  
  California Urgent Care Center can perform X-rays for certain injuries. Contact us to learn more about this service.
- Does Urgent Care Do Lab Testing?
  
  We offer limited lab testing at our facilities. To receive more information on lab testing at California Urgent Care Center, please contact us.
- Do You Offer Telehealth Appointments?
  
  Patient safety is our primary concern. We realize that during the pandemic, many people may not be able to make an appointment in person. At California Urgent Care Center, we offer telemedicine appointments. These are appointments that take place through a secure online platform or by telephone.
  By offering this service, we can provide you with a medical consultation from the comfort of your residence. We have more information on our telehealth appointments here.
- Does Urgent Care Do COVID Testing?
  
  We perform COVID testing at two of our locations. You can receive COVID testing at our Lodi, Manteca, and Stockton-Pershing locations.
- What Insurance Policies Do You Take?
  
  We accept certain insurance policies. You can find more information on the insurance companies we accept on our Payments and Information Page. Feel free to contact us if you have more specific questions about insurance.
- Do I Need Insurance for Urgent Care?
  
  You do not need insurance to receive care at California Urgent Care Center. We accept patients from all walks of life, regardless of insurance coverage. We accept cash and credit card payments.
- How Long Do Urgent Care Visits Take?
  
  The length of your visit could depend on multiple factors, such as patient volume and staffing availability. We accept walk-in appointments. You can also book your appointment online through our online portal.
- How Do I Find Urgent Care Near Me?
  
  You can find a listing of our locations, along with the contact information for each location, on our website. Contact us if you have questions about a specific location or the services offered at each location.
- What Is an Urgent Care Center?
  
  Urgent care centers, like ours, provide faster and less expensive medical care services than emergency rooms. Unlike an emergency room, urgent care centers treat health conditions that are non-life threatening.
  Examples of health conditions we treat include falls, certain types of burns, sprains, certain asthma complications, ingrown nails, certain skin problems, broken bones and eye and ear infections. You can find out more about our services on our homepage.
  Contact us if you want to determine whether we can treat your condition through a telemedicine or in-person appointment.
Telehealth
- Why Should I Use Your Telemedicine Urgent Care Services Over Others?
  
  At California Urgent Care Center, we prioritize providing patients with safe and professional medical services. Our professional staff and licensed providers work extremely hard to prevent long wait times. This applies to both in-person consultations and telemedicine appointments.
  In most cases, you can receive a telemedicine appointment the same day you request one. This sets us apart from many of our competitors who have limited resources and cannot meet the demands for telehealth during the coronavirus pandemic.
- Which of Your Locations Offer Telemedicine Appointments?
  You can schedule a telemedicine appointment at all four of our urgent care center locations. Our telemedicine hours of operation are:
  Lodi – 9:00 a.m. – 9:00 p.m. seven days a week
  Lorraine – 9:00 a.m. – 9:00 p.m. seven days a week
  Pershing – 9:00 a.m. – 9:00 p.m. seven days a week
  During a healthcare crisis, such as the COVID-19 pandemic, it is important to give patients access to high-quality medical care. If you are feeling unwell, then take advantage of this opportunity. Schedule a telemedicine appointment with California Urgent Care Center today.
- How Much Does Telemedicine and Urgent Care Cost?
  
  The cost of a telemedicine appointment will vary depending on your health insurance coverage. However, a telemedicine appointment at an urgent care center is much cheaper than the cost of visiting a California emergency room. Emergency room costs will differ depending on the particular hospital you visit. Our urgent care center costs are more streamlined and patient-friendly.
- How Do I Schedule a Telehealth Appointment?
  
  To schedule a telehealth appointment, simply click on the ZipPass link on our website homepage. After submitting your information, you will receive a phone call to begin the telehealth appointment registration process. The phone call typically takes place within 15 minutes of you completing the online form.
- When Should I Use Urgent Care Telehealth Services?
  Of course, you cannot receive treatment for every medical issue during a telemedicine appointment. Some medical issues require in-person treatment at our urgent care center. However, you could consider taking advantage of urgent care telemedicine if you are experiencing the following health concerns.
  Certain respiratory conditions, including colds and seasonal allergies
  Ear, nose, and throat ailments
  Certain skin rashes or infections
  Headaches
  Joint aches and pains
  Nausea or vomiting
  You could also consider taking advantage of urgent care telemedicine under the following circumstances.
  Reviewing your lab or test results
  Following up on a previous medical visit
  At California Urgent Care Center, offering telemedicine appointments gives us the opportunity to see you whenever you need us. Book a video appointment with us today to chat with a licensed medical professional.
- What is telehealth?
  
  Telehealth (also known as Telemedicine) is a doctor’s visit that does not require face-to-face interaction. It occurs 100 percent online. You can use your computer, tablet, or smartphone to conduct a telemedicine appointment. This is a great option for people with busy schedules who do not have time to visit their doctor in person. It is also a great option for people in rural areas who do not have the same access to healthcare as people in large cities. Now, patients can meet with a medical professional from the comfort of their own homes.
Eye & Ear Infections
- Contact Our Urgent Care Clinic for Ear and Eye Infection Treatments
  
  We offer urgent care in Lodi, Stockton, and Manteca. You can schedule an appointment on our website or simply walk in without an appointment. Although we do accept insurance, it is not a requirement.
- How Long Does an Ear Infection Last?
  
  As we state above, ear infections often appear shortly after developing a respiratory infection. Like with eye infections, how long it takes to recover depends on the person or type of treatment involved.
- How Long Does an Eye Infection Last?
  
  It depends on the underlying infection and other factors. Your age, prior medical history or pre-existing conditions may lengthen an infection. Some people may recover quickly while others take longer.
- Are Ear Infections Contagious?
  
  Respiratory infections are a common cause of ear infections. The underlying respiratory infection that caused the ear infection could be contagious.
- Are Eye Infections Contagious?
  
  Yes, they can be. Remember, pathogens such as viruses and bacteria cause some eye infections. These pathogens may spread to other people, sometimes very easily depending on the type of bacterial or viral infection involved. Eye infections caused by allergic reactions are not contagious.